FAQ

1. Delivery

When will my order be processed

All orders are shipped within 2 business days, excluding weekends and holidays. The product page states which delivery time you should take into account if your product is not in stock.

How long will it take before i receive my order?

Standard delivery time of the carrier is approximately 1 to 2 working days from the time you place your order. This only applies to all deliveries in the Netherlands. The time required for all international deliveries depends on our logistics partners and their partners.

How can i track my parcel?

Once the order has been shipped, you will receive an email confirmation with the tracking number. You can view and track the delivery status of your orders with our local logistics partner, with your order number for all deliveries in the Netherlands. You can also track your order by logging into your profile on our site.

How about the shipping costs?

Shipping is FREE for all deliveries in the Netherlands with a purchase amount above 200 euros. For international shipments you can select your item and proceed to the checkout page as charges are based on weight and volume. When entering your delivery details, we automatically calculate the delivery costs based on your specified address without having to pay or register

Can I change my shipping address after my order has been confirmed?

Unfortunately, you cannot do that yourself after your order has been confirmed. Therefore, make sure you provide the correct shipping address. In this case, send an email to us the same day via [email protected], or call us on +316-13633971 and we will correct your address manually.

There is a missing item in my order, what should I do? 

We apologize for sending an incomplete order. Contact our customer service team at [email protected] [email protected] en we nemen zo snel mogelijk contact met u op.

I have received a defective item. What should I do? 

We apologize if you have received a defective item from us. Contact our customer service team at [email protected] [email protected] met een foto van het product en we nemen zo snel mogelijk contact met u op.

I have not received my package, what should I do?

U kunt de status van uw pakket controleren via “Volg uw bestelling” om erachter te komen waarom dit misschien is uitgesteld. Stuur anders een e-mail naar ons klantenserviceteam op [email protected] You can check the status of your package via “Track your order” to find out why this may have been delayed. Otherwise, send an email to our customer service team at [email protected] if you have not received your package after 10 working days and we will help you immediately.

1.9 There is no VAT on my invoice?

Dat klopt :)
Het gaat hier namelijk om margegoederen. Typische margegoederen zijn kunst, antiek of auto’s. Wij kopen onze prachtige armaturen vaak in bij particulieren op markten. In die gevallen kunnen en mogen wij geen BTW terugvorderen. Als BINK dan vervolgens de margegoederen aan u doorverkoopt wordt er alleen BTW verrekend over de winst omdat over de inkoopsprijs al eens BTW betaald is. Dus er wordt door uw aankoop wel (ten dele) BTW door BINK aan de belastingdienst betaald. Maar het is niet op de factuur te zien.

2.0 What are margin goods / margin product?

Margin goods and margin products are often used interchangeably and have the same meaning.
This concerns used products that have been purchased without VAT.
Goods purchased, for example, from a private individual are always used goods, even if they are never used. Typical margin products are art, antiques and cars.

2.0 Op welke manier kan ik bij jullie betalen?

Met een BINK cadeaubon die je hebt gekregen (als je geluk hebt ;)
Of een andere cadeaubon zoals: VVV cadeau kaart / webshop giftcard / Yourgift
Ideal (ABN-AMRO / ING / KNAB / Bunq / Rabobank / ASN / SOFORT / EPS / Giropay / Bancontact);
Paypall;
Creditcard;
KBC / CBC;
Cadeaubon verzilveren.


Wat je ook kunt doen is ons een mailtje sturen met je wensen dan krijg je van ons de factuur met betaalgegevens zodat je gewoon over kunt schrijven via de bank.

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